Questions? Contact Us

+1 (844) 277-7372

Mon-Sat 9am-6pm Eastern

FAQs

Payment & Checkout

For most sales, we do not have to charge our customers any taxes.

Unfortunately, for orders shipped to Pennsylvania or Wyoming, we will have to charge the relevant state & local sales tax percentages.

Clean Air Haven accepts all major credit cards including: 

 

  • Visa
  • MasterCard
  • American Express
  • Discover

 

We also offer the following alternative checkout methods:

 

  • PayPal
  • Amazon Payments
  • Apple Pay
  • Google Pay
  • Shopify Pay

 

Once you're ready to order, discount codes can be entered at checkout.

  1. Click "Secure Checkout" from your cart. 
  2. There will be a box that says "Discount". This is where you enter your code
  3. Click "Apply" 
  4. See the savings reflected in your Total Price

Clean Air Haven has two partners for financing orders. To read more about these options, please read more from the following pages:

  1. Financing with PayPal Credit

 

Shipping & Returns

Most of our products ship free in the lower 48 United States. This will be noted on each product's specific page.


Special Delivery services such as lift gate service, inside/first threshold, white glove delivery, and assembly services will all require an additional charge.

Most orders ship within 1-3 business days from the date of order, but can take up to 5 business days.

Clean Air Haven allows returns to be initiated up to 14 days from the date of product delivery. Please email us at info@cleanairhaven.com, to notify us of your intent.

All returns will be made directly to the manufacturer of the product, but must be initiated by Clean Air Haven. The customer is responsible for all return shipping costs. Once a return is processed and accepted by the manufacturer, Clean Air Haven will release the return credit. Refunds will be issued only to the card used for payment.

All products MUST be unused, in new condition, and in the original packaging. All returns will incur 35% restocking fee, deducted from your return. All items must be shipped in their original packaging.

If a product is refused upon delivery, customer is responsible for all shipping charges to and from the customer. This includes shipping charges originally included in the purchase price of the product. If you refuse shipment, the product will go back to the delivery company and may not get back to us for 2 or 3 weeks. A return cannot get processed until the product is received by the warehouse.

Please see our Shipping & Returns page for detailed information on the return process.

We try our best to fulfill orders as soon as we receive them. Most of our orders are processed for shipping the same day the order is placed. Because of our commitment to quick order fulfilment, the following will occur if an order is cancelled:

 

  • Orders cancelled within 1 hour from the time the order is placed will be charged a $50 administration fee.
  • All orders cancelled after the initial 1 hour window are subject to a $50 administration fee and a flat 20% restocking fee, whether or not your order has shipped.
  • Once an order has been shipped, it cannot be cancelled. The customer will be required to go through the return process..
  • Pre-Orders or backordered items cancelled after 24 hours will incur a $50 administration fee and a flat 10% restocking fee regardless of the scheduled shipping date.
  • There are NO EXCEPTIONS to our cancellation policy.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

If your item(s) do arrived damaged, please send photos to info@cleanairhaven.com and we will process a claim with the manufacturer on your behalf.

 

  • The customer must report damage to products with a standard shipping and delivery process (USPS, UPS, FedEx) to the carrier within 7 days of delivery. 

 

 

 

 

 

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